9-1-1/Communications Centre

The 9-1-1 Communications Centre is staffed with a 9-1-1/Communications Manager, four Communication Shift Supervisors and 10 Communicators, and is aligned to coincide with the four platoon system.
This Unit is responsible for the 24/7/365 operation of the Communications Centre in keeping with the supervisory and operational responsibilities mandated by the Ontario Police Service’s Act, as well as the 9-1-1 Operational Policy.
The Centre receives all 9-1-1 Emergency calls for the City of Peterborough, the Village of Lakefield and the Township of Cavan Monaghan and processes all police emergency and administrative calls for service, provides radio dispatch communications for officers on patrol, operates and does research on various computer databases, and monitors the internal and external security monitoring system for Headquarters.

 

Photo inside the Peterborough Police Services 9-1-1 Centre.

2016 Overview: 

In 2016 Communications staff answered 108,335 calls not including 9-1-1 calls, resulting in 32,721 calls for service.

911/Communications
The Communications Unit is staffed with a 9-1-1/Communications Manager, 4 Communications Supervisors and 12 Communicators, and is aligned to coincide with the four platoon system. The Communications section is responsible for the 24/7/365 coordination of the 9-1-1 Emergency Centre and the Police radio dispatch system in keeping with the supervisory and operational responsibilities mandated by the legislation contained in the Ontario Police Service’s Act. Communicators provide centralized control of personnel and facilitate front line operations through the rapid dissemination of critical information by radio and telephone.
The Communications Unit operates and does research on various computer databases and monitors the internal and external security monitoring system for headquarters.
9-1-1 Operations
The Peterborough Police Communications Unit is the Public Safety Answering Point (PSAP) for the residents of Peterborough as well as the Townships of Selwyn and Cavan Monaghan. Communication staff are highly trained professionals that are responsible for receiving and prioritizing emergency calls, dispatching and down streaming emergency medical and fire calls to our emergency partners.
The Emergency Communications/9-1-1 Centre received 33,045 9-1-1 calls, including 2,019 from the Township of Selwyn and 1,883 from the Township of Cavan Monaghan in 2016.
The Communications unit also received 3,865 no answer calls. These are calls where the caller hangs up upon emergency operators answering the line. It is the responsibility of the Communication Centre to call back every no answer call and ensure the callers wellbeing and dispatch emergency services if required.
Historical 9-1-1 Statistical Comparisons
9-1-1 call Statics show a 3.19% increase from the previous year.